Hi,
If the game freezes or becomes unresponsive, please try the following steps:
Close the game completely and reopen it.
Make sure you're using the latest version of the game from the Google Play Store or Apple App Store.
Restart your device (or refresh/restart your browser if you're playing on Facebook).
Check that you have a stable internet connection. If possible, switch between Wi-Fi and mobile data to see if the issue is connection-related.
If the game is still freezing after trying these steps, please contact our Support team and include the following information:
Your Player ID (if available)
Your device model (or browser if playing on Facebook)
Your operating system (Android/iOS version)
A description of when the game freezes
A screenshot or screen recording of the issue, if possible
This information will help us investigate the issue and resolve it as quickly as possible.
Best regards,
Bubbles IQ Support Team